![]() ![]() Are you also using an Outlook/ account as your alternate email?ģ. Just to confirm, is this the link that you’ve used: in resetting your password?Ģ. To verify why the code isn’t being received on your end and isolate if this is an account-related issue, we’d like to ask these questions:ġ. Allow us to check on this and we’ll assist you in the best way we can. We know how important it is to sort this out and get into your account. We understand that you’re having concerns receiving the verification code on your alternate email account when you’ve tried resetting your password. ![]() Thank you for reaching out here at the Microsoft Community Forum.
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